| Introduction |
 | Main functions |
| Installation |
| Demo mode restrictions |
| Getting started |
| Settings |
| General |
| Interface |
| External lines |
| Extensions |
| Filtering |
| External lines |
| Extensions |
| Contacts |
| Report views |
| «Workload allocation by lines» group of reports |
| External lines (workload in %) |
| External lines (number of calls per hour) |
| External lines (total number of calls) |
| External lines (calls duration) |
| Extensions (workload in %) |
| Extensions (number of calls per hour) |
| Extensions (total number of calls) |
| Extensions (calls duration) |
| Average speed to answer an external call |
| Saving and printing reports |
| Saving a report |
| Emailing a report |
| Printing a report |
| Usage examples |
| We've got data on conversations. So what do we do with it? |
| License agreement |
| Contacts |
© 2009 Ranat Ltd.